Política de reembolso

Refund policy

Last updated: July 29, 2026

Limited-edition pieces: final sale

Many of our pieces, including items in this collection, are released in extremely limited quantities — often a single unit per size and color. Because of this limited availability, we are unable to offer returns or exchanges for change of mind, incorrect size selection, or similar reasons. All sales are final once an order is confirmed, except as described below.

Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or not what you ordered, contact us at irisee.support@gmail.com within 48 hours of delivery, including your order number and photos of the issue. Where verified, we will offer a replacement if the item is still in stock, or a full refund to your original payment method if it is not.

Order changes & cancellations

If you need to change or cancel an order, contact us at irisee.support@gmail.com as soon as possible. We can only accommodate changes or cancellations before an order has shipped; once shipped, this Refund Policy applies.

Refund processing

Approved refunds are issued to your original payment method and may take several business days to appear on your statement, depending on your bank or card issuer.

Your statutory rights

Nothing in this policy limits any statutory right you may have under the law of your country of residence that cannot be waived by agreement.

Contact

Questions about this policy can be sent to irisee.support@gmail.com.